Everything you need to run your Trucking Business: Smarter & Faster

Technical Support

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In order to fix or diagnose your problem we must be able to recreate the issue so we can analyze what is causing the problem. Please also upload your database (webtools > upload database) so we can use your data to test the issue that you are reporting. In many cases it’s the data that is causing the problem and without your database we will not be able to give you an answer or a solution to your problem.

IMPORTANT: Technical Support requests are usually reviewed during our normal support hours.(Monday thru Friday from 10:00 am to 7:00 pm EST) Once one of our Support Representatives reviews your ticket you will be notified by email of their response and the ticket will be closed. If you need additional help with your issue, reply to the email response and the ticket will be reopened.

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Customer Number Located on the back of your DVD case

Customer Name

Email Address

What version number of Truckers Helper are you using? Click HELP > ABOUTTRUCKERS HELPER or look at your DVD

Which page of the program are you on?

What happens or what does the error message say? To avoid delay in resolving your issue, please TELL US THE ENTIRE MESSAGE EXACTLY as it appears on your screen

Tell us EXACTLY what to do to create this same error with your database:

Does this error occur every time you do the exact thing described above?

Have you purchased networking?

Is this happening on a server or workstation?

Have you tried closing the program to reset it or rebooting the computer?

Have you uploaded your database so that we can test using your database?

Have you done an online update to see if that fixed the problem?

What version of Microsoft Windows are you using?

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Truckers Helper Online is the leading Trucking & Transportation Business Management Solution. As a secure web based solution you have access to your business from the office or on the road. Our mobile solution makes it easy for the whole company to comply and encourages compliance because it makes their paperwork so much easier to complete and stay up-to-date.

Technical Support

Please fill out form completely.

At a glance

Quick links

Important links

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