TOPICS are listed at the top of the page. For example How To Use This Manual above.
SUB TOPIC or Sub Topic - these are parts of the main topic that we are breaking out to make it easier to understand them.
Note: something that is worth knowing, doing or a tip learned from experience and the mistakes and comments of 30,000+ previous users.
Note: this is really important or something that is a real common mistake others have made. These are worth reading and will help in avoiding mistakes and frustration.
Note: also important but not as critical as the bold ones.
NOTE: THIS MANUAL IS MEANT AS A SUPPLEMENT TO THE AUDIO VIDEO TUTORS IN THE PROGRAM - WATCH THEM AS WELL AS READING THE MANUAL.
NOT FINDING WHAT YOU WANT IN THE MANUAL OR THE TUTORS?
LIVE SUPPORT is available Mon-Fri 10am - 6pm Eastern.
Fill out the live support window and if someone is available they'll help you here. If no one is available or if Live Support is Offline - 
you'll get the message window.
Fill this window out completely and we'll get back with you as quickly as we can. During normal business hours - 10am - 6pm Mon-Fri that will usually be within a few minutes but it will depend on your question. If the question needs to be escalated to a programmer for example it may be a few hours or longer before you get a response.
REMEMBER THE PERSON replying is not looking at your screen!!! You have to give us enough information for us to understand what you were doing, what happened when you did it, etc. We have created a form to make this easier for you.
If no one is available in Live Support it would be best if you would cancel this message window and instead click the REPORT BUG - CONTACT US link on the bottom of the page. This will open the Technical Support Request form - and this is the best way to open a support ticket and to insure that you provide the information we need to help you.
Whenever possible please use this form to ask questions and/or to report an issue, problem or bug in the program. With Live Support we often go back and forth 2 or 3 times just trying to collect the information we need to understand the issue so we can help you. With the TSR we usually have all the information we need the first time.
ABOVE & BEYOND - In order to keep the cost of the program down we provide online support via the Live Support and email (TSR & Ticket System). This support is for program issues and general questions on how to do things or helping you with finding errors and omissions. If you require phone support or a remote support session, need help fixing issues caused by bad input or other related types of issues that require extra time or a programmer or higher level of support we must charge for that. Our philosophy is that we should provide the program for the lowest cost possible and rather than have everyone pay for a higher level of support for those who need it we prefer to let those who want and need support to pay for the level of support they require.
PHONE SUPPORT, and programmer time are billed at $25/15 minute session. If you need this higher level of support use the Live Support or a TSR to request a call. We'll call, get your basic information and your billing information and a support representative will then contact you to assist you.
The 800# is for SALES and the person answering that line is not able to provide support for you. You can use the 800# to request a call back and provide your billing information or you can request phone support via our Live Support, TSR or email to support. Phone support is generally provided by a management level representative and must be scheduled. All phone support is done via a call back when we have someone available to help you.
